You may return unworn, unwashed items in original packaging within 30 days of delivery. Exchanges follow the same window when the requested size is in stock.
- Email allbirds@gmail.com with your order number.
- We will send a prepaid return label for domestic orders.
- Refunds go back to the original payment method after inspection, usually within 5–7 business days of receipt.
Final-sale markdowns, worn footwear and missing-box items cannot be returned. Shipping on the original order remains free.